Terms of Agreement - Terms & Conditions
These General Conditions have as their object the purchase of products and services, carried out remotely via the Internet at www.genoalamp.it and www.genoalamp.com belonging to Genoalamp Srl Mura di S. Chiara, 5r - 16128 , Genova - Italy , c.f. & VAT. : 00293380101 , registered with the Register of Companies of Genova REA n ° 123153 .
1 ) Acceptance of the general conditions of sale .
1.1) The contract between Genoalamp s.r.l and the Customer shall be concluded with the acceptance, even partial, by Genoalamp Srl. as described in sections 2.2, 3.1, 3.2 . . By placing an order in the manner provided, the Customer declares to have read all the information provided to him during the purchase process , and accept the general conditions and payment transcribed below.
1.2) If the customer is a consumer ( ie a person who buys goods for purposes not related to his profession) , once the online purchase procedure will print or save an electronic copy but keep these conditions general sale, subject to the provisions of Decree No. 206/2005 on distance selling.
1.3) the Customer is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by non-acceptance or avoidance , even partial, of an order.
2 ) How to buy :
2.1) The Customer may only order products in the electronic catalog of Genoalamp Srl. when placing your order and viewable online at (URL) https://www.genoalamp.it and http://www.genoalamp.com , as described in the relevant information sheets. It is understood that the picture accompanying the description of a product may not be fully representative of its features but differ in color, size, and accessories in the picture.
E ' can also order other items not found on the website (ordered at the express request of the customer) by phone, e- mail or fax.
On these articles, the law of the right of withdrawal may be subject to limitations agreed between the parties (see Section 6.2 )
2.2) The correct order is confirmed by Genoalamp Srl. by a reply by e- mail, sent to the email address supplied by the customer. The response is generated automatically by the system and can not be regarded in itself acceptance of the order , but only confirmation of receipt of the same .
2.3) This confirmation message will contain date and time of the order and a ' Customer Order Number ' , to be used in any further communication with Genoalamp Srl. . The message contains all the data entered by the customer , who agrees to verify the correctness and communicate any corrections, as described in this document.
The order confirmation is sent by email as soon as the order itself be verified.
2.4) In the case of sales through coupon promotions, the order will be accepted only if closely related to the coupon itself. Any purchases made with coupon not related will not be accepted.
3 ) Order Status :
3.1) The order status is only viewable by customers registered in the " Customer Area" of Genoalamp.it .
3.2) The total or partial non-acceptance will be communicated via email .
4 Methods of payment :
4.1) Bank Transfer: to be sent only after our e-mail order confirmation .
• bank transfer : it must be made payable to
Genoalamp S.r.l. Mura di S. Chiara, 5r - 16128 Genoa -
IBAN code: IT34 G032 6801 4020 5225 8812 140 BIC = SWIFT: SELBIT2BXXX
Banca Sella Agency 2 - Via Fieschi - Genoa
4.2 ) Credit Card :
the purchase process by credit card is done in two phases, the first phase is one in which , entering the data of the credit card on the site of our bank , (and therefore outside of our website ), it is available the ' amount of your purchase , and the second is the actual transaction , ie the time when the money is debited from your card, this phase is contextual to the shipment if all products are in stock, takes place within 7 days in other cases , the amount chargeable shall be equal to or less ( partial shipment ) to the amount booked, but never higher.
To protect cardholders from fraudulent use of credit , Genoalamp Srl. We reserve the right to request the sending of any document certifying the ownership of the card .
Holders of credit card purchases that require shipping to a place other than the place of residence shall strictly fax (+39) 010.589029 or by e-mail email@example.com a legible copy front and back of credit card of an identity document .
At the discretion of Genoalamp s.r.l or if the order amount is above € 2,000 (including VAT ) for articles or products to measure or indication customer specification, Genoalamp reserves the right to require payment in advance of services required to be paid in advance by bank transfer .
5 Mode of delivery:
5 . 1 ) Genoalamp s.r.l accepts orders for delivery anywhere in the world using express couriers selected according to the destination.
5.2) For each order placed Genoalamp s.r.l will issue an invoice sent as an annex to the packaging of the order , pursuant to Article 14 of Presidential Decree 445/2000 and DL 52 /2004. For the issuance of the invoice, to the information provided by the Customer . No change in the bill will be possible after the issuance thereof . You can not get separate bills for individual products belonging to the same order.
5.3) The delivery charges , if any, shall be borne by the Customer and shown explicitly at the time of order . The payment of the goods by the customer will be using the method chosen when ordering . Nothing is more due by the Customer with respect to the total order unless otherwise agreed and confirmed by the customer ( eg adding products to the order ) .
5.4) No responsibility can be attributed to Genoalamp Srl. in case of delay in the order or delivery of the order .
5.5) Unless otherwise specified by our customer service delivery refers to the street level . Upon delivery of the goods by the courier, the customer is required to check:
• The number of packages delivered corresponds to that indicated in the accompanying document
• The identity and quality of the products , if indicated on the packaging, correspond to those indicated on the
• The bill, contained in an envelope attached to the outside of one of the hills (it should be detached and retained )
• The mismatch in the number of packages or particulars, such as the loss or damage must be immediately reported to the carrier , the goods must be withdrawn withdrawn if "conditional" written ; Once signed the document the carrier, the customer can not make any objection about the appearance of the goods .
• If you collect the material at our shop in Genoa at the time of withdrawal can check with the manager the accuracy and integrity of the products before payment
6 ) Cancellation , Withdrawal and Refunds
6.1 ) The customer may cancel the order until the same will not be sent out, after which it may , after receiving the goods, terminate in the manner prescribed by law.
6.2) All purchases remotely forwarded by phone or correspondence, since they occur outside of business premises are subject to Legislative Decree n . 185 of 22/05/1999 , which in transposing the EC Directive , provides the opportunity for the purchaser to exercise the right of withdrawal, except in special cases , previously agreed between the parties through the exchange of mail, fax or other written communication . The right of withdrawal applies to end consumers of natural persons acting for purposes that are unrelated to his business ( those who buy for non-professional purposes , ie without VAT ) . Does not apply to qualified business customers ( those who buy for business purposes, ie VAT ) .
6.3 ) The right of withdrawal applies to all products unused and packaged as in the original. It does not apply in the case of supply of goods made to specifications or clearly personalized ( with special finishes ) or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly .
6.4) The intention to withdraw , according to law, must be notified by registered mail to / r within 14 days of purchase. Wanting to offer a faster service Genoalamp accepts notices of withdrawal sent by e -mail or fax ( 010-589029 ) . Before shipping , however, we ask you to contact us to get a RMA ( return merchandise authorized ) , which is necessary for the return.
Send the products to be returned in their original packaging , writing on the package the RMA number, our address is Genoalamp Srl. Walls of S. Chiara 5r , - 16128 Genova - Italy . Attach a copy of your invoice and a communication which indicates the products and quantities returned , the bank details for the transfer (ABI - CAB - Account of the invoice) , and if the holder of the current account was different also attach your own and its own authorization .
6.5) Shipments of return having no copy of the notice of intention to exercise the right of withdrawal , or at least without an invoice or a copy of the RMA number on the package will not be accepted by the Warehouse Genoalamp .
We will not accept on delivery or with expenses paid by us .
6.6) Genoalamp , if the above procedure is done correctly , will in the shortest possible time (maximum of 30 working days from receipt of the goods) to be credited to the customer paid the invoice amount , excluding the shipping costs ( Article . 5, paragraph 6, of Legislative Decree no. 185 of 22/05/1999 ) , in the case of shipments covered by foreign countries outside the EU , any customs duties payable for the return will be seen to be borne by the consumer. The repayments of orders whose payment method is bank transfer are made only by bank transfer , redemption orders whose payment method is credit card are performed solely diverting the payment on the card. Customers are asked to not use credit cards to expire.
6.7 ) In transactions (the cd . Promotions ), in which the purchase of an asset is combined with another asset that is sold at a nominal price or give the right of withdrawal may be legitimately exercised with the return of both goods to be purchased , given the constraint dell'accessorietà good sales over the first . In the case of promotions that include two or more goods and for which the promotion and therefore the particular price or discount particular are applied at the rate of a combined purchase , the right of withdrawal is exercised on all goods covered by the promotion .
See section .
8 ) Warranty:
8.1) All products sold by Genoalamp s.r.l are covered by the manufacturer's standard warranty and 24 months warranty for defects of conformity, in accordance with Decree 24/02. To qualify for the warranty, the customer must keep the invoice .
8.2) The manufacturer's standard warranty is provided in the manner described on the site or in the documentation included in the packaging of the product. If , following inspection by an authorized service center, the manufacturer or Genoalamp Srl., the defect is not covered by the manufacturer's standard warranty , the customer will be charged for any costs of verification and recovery , as well as transportation costs if supported by Genoalamp Srl. .
8.3) The guarantee of 24 months in accordance with Decree 24/ 02 applies to products that present a conformity defect , provided the product is used correctly , in accordance with its intended use and as provided in the technical documentation . This guarantee is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase without indicating in the order form a reference to VAT) . In case of lack of conformity, Genoalamp Srl. shall, at no cost to the customer , the restoration of conformity by repair / replacement or reduction of the price , until the termination of the contract. If , following inspection by an authorized service center, the manufacturer or Genoalamp Srl. the defect does not result in a lack of compliance with the Legislative Decree 24 / 02, the customer will be charged for any costs of verification and recovery , as well as transportation costs if incurred by Genoalamp Srl. .
8.4) The replacements in case of DOA ( Dead On Arrival: Product not working on delivery ) occur only if expressly provided by the manufacturer . The timing of replacement or repair of any product depends solely on the policies of the manufacturer .
8.5) In the event that , for whatever reason , was not able to make its customers a product warranty (repaired or replaced) , Genoalamp Srl. will proceed at its own discretion to refund the entire amount paid or to replace it with a product of equal or superior characteristics .
8.6 ) No damage may be required to Genoalamp Srl. for any delays in repairs or replacements.
8.7 ) In cases where the application of safeguards providing for the return of the product , you must contact us via email or phone Genoalamp Srl. , An operator will provide all the necessary information. When calling , please have available the tax document ( invoice, receipt , warranty certificate ) issued by Genoalamp srl . Genoalamp reserves the right not to provide assurance to the product in the absence of the relevant tax document or certificate of warranty. The operator will issue a RMA ( Return Merchandise authorization ) to be affixed to the outside of the package used for the return. Consignments of the RMA number on the package will not be accepted by the Warehouse Genoalamp . The goods must be returned by the Customer in its original packaging , complete in all its parts ( including packaging and any documentation and accessory equipment : manuals, cables , etc ...) , to limit damage to the original package , we recommend, to enter into a depending on the box or packaging used to ship the first leg should be avoided in all cases the attachment of labels or tape directly on the original product packaging .
8.8 ) Any repair carried out by unauthorized personnel from Genoalamp Srl. will invalidate the warranty .
8.9 ) Warranty work leaves completely unchanged the duration of the warranty period of the product.
8:10 ) The warranty does not apply in cases where product failure is caused by misuse , improper installation, servicing, maintenance or repair by unauthorized technicians from Genoalamp Srl. .
9) LIMITATION OF LIABILITY ' - DISCLAIMER
9.1) INFORMATION ON THIS SITE : We try to keep this site updated as much as possible . But by the very nature of the products and the continuing commitment on the part of producers to achieve ever-higher standards of quality , we can not guarantee that the information and images are the ones that actually describe and to the best products .
Although prices, descriptions, images, applications , and in any case all of the information on this site is accurate, it may contain errors, inaccuracies , errors of publication , be updated and updateable at any time without this Genoalamp Srl. can be held liable.
9.2) Genoalamp s.r.l not be liable to any person for any special, indirect or consequential damages , delays, lost profits, associated with this material . The applications of each product are suggested by individual manufacturers, Genoalamp is not responsible in any way improper use by customers . Genoalamp can never be held liable for direct or indirect damage , accident , injury, personal injury, loss or whatever occurred using the products sold on this site .
9.3) The contract of sale between the customer and Genoalamp srl. is concluded in Italy and governed by Italian law. For the settlement of civil and criminal jurisdiction is the only forum of Genoa.